Frequently Asked Questions
Everything you need to know about your Vessel-approved gear.
When will my order ship?
Standard orders are typically processed within 3-5 business days. For limited edition drops or pre-order items, please refer to the specific timeline listed on the product page.
Do you offer international shipping?
Yes, we ship our merchandise worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please note that certain exclusive tour merchandise and 'final sale' items are ineligible for return.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How should I care for my apparel?
To preserve the quality of the prints and fabric, we recommend washing your garments inside out in cold water and tumble drying on low heat or air drying.